FAQs

HAVE A QUESTION?

We’re here to help make your Connor’s Run awesome. Below are the most common questions we receive.

GENERAL

How do I register for Connor’s Run?

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To register for Connor's Run click on the register button at the top right hand side of the navigation bar on connorsrun.com

You will be prompted to choose Australia/Rest of the World OR USA/Canada. Select what is appropriate for you.

You will then be prompted to select if you are planning on joining a team, or registering without joining a team. You can register 1- 6 people whether you are joining a team or not. 

The next prompt will ask you how many adults and youth you want to register for either the Fun Run and Party on the 15th September, or Your Way, Any Day. If you purchase 4 or more tickets in one transaction, you will automatically receive a 10% discount at the check out. 

The next step involves creating or logging in to your account. If you have done the Run before, you should have an account. It is important to use the same email that you did when you created your account as this is your unique identifier. If you are unsure of the email you used then it's best to check with info@connnorsrun.com. If you use an email that is linked to another family member to log yourself in, you will hit a snag. If this happens please contact info@connorsrun.com  and we will help untangle your accounts.

Once you have created/updated your account you can then assign people their tickets. When you get to your ticket, you can select "this is my ticket, use my details'. This will populate most of your information from your account. You will only need to add which wave you want to do and your T-shirt size.

For everyone else's tickets you will need to populate their infornation. For children under 12 who do not have an email address, you can select to 'manage their account'. When you go to your dashboard after registration you will see their account/s along with yours.

If you are joining a team you will then be prompted to 'join a team' or 'create a team'. If you are joining a School or Workplace team you will need to first join the 'Organisation/School' and then the team that sits within it, even if that is only one team.

You will then be asked if you would like to order any merchandise. Anything ordered in the registration flow will be delivered in late August, with your tee and running kit.

Finally you will be prompted to personalise your fundraising page, set a fundraising target and make a donation before you proceed to the check out.

If you have any questions or hit any snags, please reach out to info@connorsrun.com

How do I login to Connor’s Run?

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Everyone who has registered for Connor's Run since 2021 has an account based on their unique email address.  You can re-set your password if you have forgotten it. You can login either by clicking on the login button at the top right hand side of the screen or when prompted during registraion.

It is important that you login using the same email address as previous years. If you’re having trouble logging into your account or are unsure which email is linked to your account please contact
info@connorsrun.com

If you were registered by someone else, you would have received an email with a link to create your own password. Again, if you are having trouble please contact info@connorsrun.com

What can I do on my dashboard?

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Everyone who has registered for Connor's Run since 2021 has an account based on their unique email address.  You can re-set your password if you have forgotten it. You can login either by clicking on the login button at the top right hand side of the screen or when prompted during registraion.

It is important that you login using the same email address as previous years. If you’re having trouble logging into your account or are unsure which email is linked to your account please contact
info@connorsrun.com

If you were registered by someone else, you would have received an email with a link to create your own password. Again, if you are having trouble please contact info@connorsrun.com

Once logged in you can:

update your personal details in 'my account'

edit your fundraising page, including adding a photo, personal message and updating your fundraising goal in 'edit my page'

edit your I will and back again details in 'event options'

upgrade from Your Way, Any Day to the Melbourne Run in 'event options'

Set or manually update your fitness activity in 'fitness activity'

Share your page or invite others to join you via email or the socials in 'get support'

Track your donations and thank your supporters in 'my donations'

If you are managing your children's accounts, do all of the above for them in 'switch accounts'

If you are a team leader, track your teams fundraising and message them.



Can I change my I Will?

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You can update your I Will once you are logged in to your account (the login button is in the top right corner of the navigation on connorsrun.com). Go to your dashboard > event options > enter your new 'I Will' in the 'I Will' field. Don't forget to press save.

If you have any problems, please contact: info@rcdfoundation.org

I’d like to promote the event, do you have a media kit? 

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We certainly do! You can access it here

I don’t want to register for Connor’s Run but I want to support the RCD Foundation

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That’s absolutely fine. You can support the Foundation by donating to someone who is participating in Connor’s Run or by making a donation here

THE EVENT

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How much does Connor’s Run cost?

This year we have Extra Early Bird pricing for 12 days from launch on 2nd May until 14th May. Regular Early Bird pricing ends on the 9th June - Connor's birthday. 

Connor's Run Your Way Any Day + Fun Run and Party

Extra Early Bird Adult $60, Youth $40

Early Bird Adult $65, Youth $45

Regular Adult $75, Youth $55 

Connor's Run Your Way Any Day

Extra Early Bird Adult $45, Youth $25

Early Bird Adult $50, Youth $30

Regular Adult $60, Youth $40 

If you register 4-6 people in one transaction, you will automatically receive a 10%discount at checkout. This offer cannot be used in conjunction with any other offer.

All ticket prices include a limited edition Connor’s Run Tee. Postage and handling for the Tee and any merchandise ordered is $15.

Are kids under four years of age free?

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Yes, children under four are free and most welcome to join in on the fun. Drop us an email info@connorsrun.com if you'd like to bring your kids along, as we do have some council restrictions on numbers. 

We also have a smaill number of Kids size 4 tees avaiable. If you wish to purchase a tee for your little one, please email info@connorsrun.com 

Can I register for Your Way Any Day and then upgrade my ticket to the in-person event?

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We only have limited spots for the Connor’s Run event day, so we suggest you purchase the Fun Run & Party ticket (which also gives you access to Your Way Any Day) so you don’t miss out!

However we also have an option to upgrade from a Your Way, Any Day ticket to the event day ticket when you’re logged into your account. Go to event options and select upgrade. Upgrades cost $15.

What do I do if I can no longer take part in Connor’s Run Sunday, 15 September?

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Please email info@connorsrun.com to let us know so we can update our records. Unfortunately, entry fees are not refundable if you are no longer able to participate. You can still do Connor's Run Your Way Any Day- anywhere in the world!

When will I receive my t-shirt and running kit?

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For anyone who registers prior to the middle of August your running kit and any merchandise you ordered during registration will be delivered to the address you nominatd during the last week of August, ready for Your Way Any Day from the 1st September. 

Anyone who registers in the last weeks of August, we will still deliver your kit as quickly as possible but it will be after 1st September.

Anyone who registers after the 1st September, you will need to collect your rego kit from Start 1 (Ferdinando Gardens, Hampton) in the morning of Saturday the 14th September or at your designated start on the morning of the Run. Shipping charges still apply, due to the logistical costs associated with late registration.

*Your Way Any Day registration packs will still be delivered.

When do I get the merch I ordered during registration?

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Any merchandise ordered during registration will be included in your registration pack we deliver to you from late August. If you wish to receive merchandise earlier than this you can visit https://rcdfoundation.store/

How can I recycle my old Connor's Run tees?

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Many of our particpants LOVE collecting their limited edition Connor's Run tees and wear them all, regularly.

However, we understand that you may wish to keep your favourites and recycle others, espcially if you have limited storage space.

As such  we are proud to announce that we have partnered with Textile Recyclers Australia (TRA), and they will be providing recycling bins on Connor’s Run event day at the 18.8km Hampton start, the 9.6km St Kilda start, and the finish for you to drop off your old Connor's Run tees, free of charge.

These tees will be kept out of land fill and made into yarn for re-use in the textile industry!

What is the Corporate Challenge and how do I get my workplace involved?

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The Corporate Challenge is our incredible competition between workplaces, committing to fundraise $5000 or more. There are lots of fun and perks involved. Check out the Corporate Challenge page here

If your organisation has had a corporate team before then you can opt to join it when prompted during registration. If you can't find your organisation in the drop down you can request we add your organisation to the list of corporates to choose from.

If you have any queries please email info@connorsrun.com

What is the School Challenge and how do I get my school involved?

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The Schools’ Challenge is a fun competition between schools committing to show the world #brainsmatter

Check out our schools team page
here.

If your school has had a team before then you can opt to join it when prompted during registration. If you can't find your school in the drop down you can request we add it to the list of schools to choose from.

If you have any queries please email info@connorsrun.com

How do I volunteer for the event?

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Every year, we get hundreds of emails praising how incredibly awesome our volunteers are, and we couldn’t agree more! If you’d like to be part of the Connor’s Run A-Team, sign up to volunteer here. Plus, most positions need 2+ people, so register with friends and spend the day hanging out!

Where does the event start from?

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The 3 Little Birds 3km loop starts and finishes at the finish line of the original starts, Peppercorn Lawn, Alexander Gardens, Melbourne. The start time is 10.30am.

The 18.8km Hampton start leaves from Ferdinando Gardens/Beach Rd, Hampton. The start time is 8am.

View on maps

The 9.6km St Kilda starts are at Catani Gardens, St Kilda. There are two start times, 8am and 9.30am.

View on maps

How do I get home from the finish line?

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You will need to make your own way home from the finish party. 

If you're heading back to Hampton you can take the Sandringham line from Flinders Street Station. If you are going back to St Kilda you can take trams: 3a, 16, or 96.

Is there a bag drop?

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Whilst we do have a bag-drop facility, it is limited in its capacity, so we ask you to avoid using the bag drop if you can.  If you do need to use it, please make sure the bag can be closed fully and easily labelled. We ask all walkers to carry their own bag and not check them in. Your bag will be transported to the finish line - available to collect after the run, on the grassed area behind the rowing sheds.

We will look after them but we do not accept responsibility for lost or damaged goods left with the bag drop.

Hot tip: Organise to share a bag as a group!

Will I receive info about event day?

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We will send out more details via email about the event closer to the event day. But you can see the course map, and learn more about the event here

We send timely emails out so if you haven't heard from us in a while please check you junk mail or email info@connnorsrun.com and we can check your email address.

You will also receive a participant handbook with your t-shirt at the start of September. 

What happens to my registration fee if the event is cancelled?

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Over the past 11 years, we have been blessed with the weather (we quietly give thanks to Connor for that). In the unlikely event that the weather is so extreme that the event has to be cancelled, all registrations will be converted to Your Way, Any Day in September. All participants will still receive their 2023 Connor’s Run tee.
 
The $15 difference between the registration for Connor’s Run Your Way, Any Day and the Connor’s Run event, will automatically contribute towards our research, care and development projects, or to request a refund please contact info@connorsrun.com
 
We no longer anticipate that Covid restrictions will be invoked, but if the event is cancelled for any, unforseen reason then, as with the weather, all registrations will be converted to Your Way, Any Day in September. All participants will still receive their 2023 Connor’s Run tee.

FUNDRAISING

How do I get people to sponsor me? 

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There’s a couple of quick ways you can kick off your fundraising: 

  1. Personalise your fundraising page: By adding your personal story and an image, people are more likely to support you.
  2. Lead by example: By making a personal donation to your fundraising page you can set the tone for your supporters. It is a fantastic way to get yourself moving towards your goal and show your commitment.
  3. Ask! Send an email to your networks or share your fundraising page on social media. Simply spread the message of your fundraising – you’ll be surprised at who will support you when you ask.

Where can I obtain fundraising materials?

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On the Fundraising page under resources, you’ll find a range of awesome assets. We have social media sharing tiles, calendars, posters and lots more!

If I start a Fundraiser on Facebook is it linked to my Connor's Run Fundraising page?

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Unfortunately we aren't able to connect Facebook fundraisers with our Connor's Run fundraising accounts. We do have an option to share your fundraising page on Facecbook so your friends and family can easily find your page and donate to you directly.


Where does the money go?

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100% of all money fundraised goes to paediatric brain cancer research, care and development projects. You can read more about what we’re funding here

Your registration covers the event infrastructure and other costs and your limited edition tee.

How can I enter the Suzuki Jimny Draw?

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If you live in Australia and have at least $100 on your individual fundraising page, you will automatically go in the draw. And when you fundraise $1000 or more you will get an extra entry.
 
You can read more about the competition HERE
 

STILL HAVE A QUESTION?

Get in touch via email and we'll do our best to help you. Email us